betpark Privacy Policy

1 Introduction

betpark ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the betpark platform. This Privacy Policy describes how betpark collects, uses, stores, shares, and protects personal data in connection with the operation of the betpark online casino and sports betting platform accessible at betpark.bid.

This Privacy Policy applies to all betpark players, including those based in Metro Manila, Cebu City, Davao, Quezon City, Makati, and all other regions of the Philippines. It applies regardless of the device used to access betpark, including desktop computers, mobile phones, and tablets.

betpark processes personal data in accordance with applicable Philippine data protection legislation and the requirements of the regulatory framework governing online gaming in the Philippines. Where betpark is required by law or regulatory authority to process personal data in a particular manner, those requirements take precedence over this Privacy Policy.

2 Personal Data We Collect

betpark collects the following categories of personal data in connection with the operation of the betpark platform:

Identity Data:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Photograph or scanned copy of identification documents submitted for KYC verification.

Contact Data:

• Email address used for account registration and communications.
• Mobile phone number registered to your betpark account.
• Residential address in the Philippines, as provided during registration or KYC verification.

Financial Data:

• Payment method details, including GCash account number, PayMaya account number, or bank account details for BPI, BDO, or Metrobank.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.
• Wallet balance and bonus fund balance within your betpark account.

Technical Data:

• IP address and approximate geographic location at the time of login and during active sessions.
• Device type, operating system, and browser information.
• Session duration, login timestamps, and activity logs.

Gaming Data:

• Betting history, game participation records, and wagering patterns.
• Responsible gaming tool settings, including deposit limits, loss limits, and self-exclusion status.

3 How We Collect Your Data

betpark collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting betpark support, or updating your account profile.
• Automated collection: Technical data collected automatically when you access the betpark platform, including IP address, device information, and session activity logs collected via cookies and similar technologies.
• Third-party sources: Identity verification data obtained from third-party KYC service providers engaged by betpark to verify the accuracy of information you have provided. Payment transaction data received from payment processors including GCash, PayMaya, and Philippine banking partners.

4 How We Use Your Personal Data

betpark uses the personal data it collects for the following purposes:

• Account management: To register and maintain your betpark account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide access to betpark games, process bets, credit winnings, and deliver the full range of betpark platform features.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory compliance: To fulfil betpark's obligations under applicable Philippine law, including KYC verification, anti-money laundering (AML) checks, and age verification requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited conduct on the betpark platform.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools, including deposit limits, loss limits, and self-exclusion, in accordance with betpark's responsible gaming obligations.
• Customer support: To respond to your enquiries, complaints, and support requests submitted via live chat or email.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications.
• Platform improvement: To analyse usage patterns and technical performance data to improve the betpark platform and user experience.

5 Legal Basis for Processing

betpark processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between betpark and you as a registered player, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with betpark's obligations under applicable Philippine law, including KYC, AML, and age verification requirements.
• Legitimate interests: Processing carried out in pursuit of betpark's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing of your data for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time.

6 Data Sharing & Disclosure

betpark does not sell your personal data to third parties. betpark may share your personal data with the following categories of recipients in the circumstances described below:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process deposits and withdrawals on behalf of betpark players.
• KYC and identity verification providers: Third-party service providers engaged by betpark to verify player identity and age in accordance with regulatory requirements.
• Regulatory authorities: Philippine regulatory authorities and law enforcement agencies where betpark is required by law to disclose personal data, including in connection with AML investigations or court orders.
• Technology service providers: Cloud hosting, data storage, and platform infrastructure providers engaged by betpark to operate the betpark platform, subject to appropriate data processing agreements.
• Professional advisers: Legal, accounting, and compliance advisers engaged by betpark in connection with the operation of its business, subject to professional confidentiality obligations.

7 Data Retention

betpark retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Account data: Retained for the duration of your betpark account and for a period of five (5) years following account closure, in accordance with applicable regulatory requirements.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, in accordance with Philippine AML and financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Gaming and betting history: Retained for the duration of your account and for three (3) years following account closure.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.
• Technical and session logs: Retained for up to twelve (12) months from the date of collection, unless a longer retention period is required for fraud investigation or regulatory purposes.

Upon expiry of the applicable retention period, betpark will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8 Data Security

betpark implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the betpark platform.
• Encryption of sensitive personal data at rest within betpark's data storage systems.
• Role-based access controls limiting access to personal data to authorised betpark personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the betpark platform and infrastructure.
• Multi-factor authentication requirements for betpark staff accessing systems that process personal data.
• Incident response procedures for the detection, investigation, and notification of personal data breaches.

While betpark takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your betpark account credentials and for notifying betpark immediately if you suspect any unauthorised access to your account.

9 Cookies & Tracking Technologies

betpark uses cookies and similar tracking technologies to operate and improve the betpark platform. Cookies are small text files stored on your device when you visit the betpark website. betpark uses the following categories of cookies:

• Strictly necessary cookies: Required for the betpark platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymised data about how players use the betpark platform, enabling betpark to identify areas for improvement and optimise the user experience.
• Performance cookies: Used to monitor platform performance, detect errors, and ensure the stability of the betpark gaming environment.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the betpark platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

10 Your Data Rights

As a betpark player, you have the following rights in relation to your personal data, subject to applicable law and regulatory requirements:

• Right of access: You have the right to request a copy of the personal data betpark holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data betpark holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betpark's legal and regulatory retention obligations.
• Right to restriction: You have the right to request that betpark restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to betpark's processing of your personal data for direct marketing purposes at any time.
• Right to withdraw consent: Where betpark processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the betpark support team at [email protected]. betpark will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case betpark will notify you of the extension and the reasons for it.

11 Children's Privacy

The betpark platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. betpark does not knowingly collect personal data from individuals under the age of 21.

If betpark becomes aware that it has collected personal data from an individual who does not meet the minimum age requirement, betpark will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the originating payment method.

12 Changes to This Privacy Policy

betpark reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or betpark's data processing practices. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material, betpark will endeavour to provide reasonable notice to players via email or a prominent notice on the betpark platform prior to the changes taking effect. Your continued use of the betpark platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy.

betpark recommends that players review this Privacy Policy periodically to remain informed of how their personal data is being processed.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betpark's processing of your personal data, please contact the betpark Data Privacy team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the betpark platform
• Response Time: Within 2 hours (PHT) for email enquiries

betpark's support team serves players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions. We are committed to addressing all privacy-related enquiries promptly and transparently.